Guest FAQs

Planning your stay at Serendipity Anna Maria? We’re here to make everything from booking to checkout as easy as possible.


Below, you’ll find answers to the most common questions about booking, staying in, and checking out of our Anna Maria Island vacation homes—including check-in and check-out, amenities, pets, transportation, beach access, and more.



If you don’t see the answer you’re looking for, our local team is always happy to help. Reach out to us directly—we’re here to make your Anna Maria Island vacation as seamless and enjoyable as possible.

  • What is the Minimum Nightly Stay?

    All of our homes are under a 3+ night minimum, with the exception of Limefish Luxury and Beach Escape.


    Limefish Luxury and Beach Escape have a 7+ Night Minimum.

  • What time is check-in and check-out?

    Standard check-in is 4:00 PM and check-out is 10:00 AM. Early or late arrangements can be requested through the Guest Portal, and require 24 hour notice.


  • Do we accept pets?

    All of our homes are pet friendly except Limefish Luxury and Beach Escape. All pets must be pre-approved through PetScreening and are an additional fee.


    Pet Fees -


    Serendipity Deux, Cloud 9, Shangri-La: 

    $500 First Pet

    $250 Additional Pets


    All other homes:

    $300 First Pet

    $150 Additional Pets


  • What is your Cancellation Policy?

    Cancellations made 30 or more days before arrival receive a full refund. We recommend purchasing travel insurance for added peace of mind.


    *Please note that weather conditions, including storms, hurricanes, rain, or other inclement weather, do not qualify for a refund when the cancellation occurs within 90 days of arrival.

  • Are Golf Carts included with your property?

    All of our properties include a 6-passenger golf cart for all guests 25+ who present a valid North American Driver's License, Vehicle Insurance, and a signed Golf Cart Waiver.


    Additional 4-passenger golf carts are available to rent through your Guest Portal for an additonal daily rate. 

  • What payment methods do you accept?

    We accept all major credit cards for booking deposits and final balances. Your payment schedule and due dates are outlined in your reservation confirmation.

  • What amenities are included in each home?

    Homes typically include a fully equipped kitchen with a Keurig and Nespresso Machines, hotel-quality linens, complimentary Wi-Fi, paddle boards, kayaks, and beach essentials, with select properties offering private pools or direct beach access. Exact amenities vary by property and are listed on each individual listing page.

  • Are the pools heated?

    All of our property's pools are heated 84 degrees during the winter months only (October - April).


    Hot Tubs and Spas are set to 101 degrees year-round

  • How do I get the door code and check-in instructions?

    Detailed check-in instructions, including door codes and parking guidance, are located in your Guest Portal

  • Do you provide towels?

    Yes,we provide hotel-grade towels and linens, as well as 12 beach towels

  • Who do I contact during my stay if something comes up?

     Our local team is available Daily, 8:30 AM–5:30 PM to assist with reservations, questions, and guest needs.


    For emergencies only, our team is available by phone 24/7. Please reserve after-hours calls for urgent situations that require immediate attention.

  • I own a home on Anna Maria Island. Do you offer property management services?

    Yes, we provide full-service vacation rental management for homeowners, including marketing, bookings, housekeeping, maintenance coordination, and owner support. Contact our office for a personalized consultation.

Still have questions? Our local team is happy to help before you book.